Privacy Policy

Privacy Policy

Effective Date: 15th May 2025
Last Updated: 15th May 2025

At Golden Touch Wellness Home Care LLC (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Policy outlines how we collect, use, store, share, and protect your information in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable.

1. Who We Are

Golden Touch Wellness Home Care LLC
416 N 22nd St, Allentown, PA 18104
Phone: (484) 649-4038
Email: [Insert Contact Email]
Website: https://goldentouchwellnesscare.com/

We provide home care services to clients in Lehigh, Northampton, Carbon, Bucks, Montgomery, Berks, and Schuylkill and this policy applies to all personal data collected through our website.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, date of birth, gender

  • Contact Data: Phone number, email address, physical address

  • Health Data: Medical history, care needs, treatment records (only where necessary and with explicit consent)

  • Employment Data (applicants only): Resume, certifications, work history

  • Usage Data: IP address, browser type, access times, pages viewed

  • Consent & Communication Data: Records of consent, inquiry details, feedback, and preferences

We do not intentionally collect data from children under 16 without verified parental or guardian consent.

3. How We Collect Data

We collect data through:

  • Website forms (e.g., Contact Us, Careers)

  • Phone calls and email communications

  • Client intake forms and service agreements

  • Cookies and analytics tracking on our website

  • Employment applications

4. Legal Bases for Processing (GDPR Article 6)

We process your data based on the following lawful bases:

  • Consent – When you have given clear consent for us to process your data (e.g., submitting a form)

  • Contractual Obligation – To provide services you’ve requested or entered into a contract for

  • Legal Obligation – Where processing is necessary to comply with laws or regulations

  • Legitimate Interests – For purposes such as fraud prevention, quality control, or customer service improvement

5. How We Use Your Data

We use your data to:

  • Respond to inquiries or service requests

  • Deliver personalized home care services

  • Schedule and manage appointments

  • Process job applications

  • Communicate important updates or promotions

  • Improve our website and services

  • Comply with legal and regulatory requirements

6. How We Share Your Data

We may share your data with:

  • Authorized staff and care providers under confidentiality agreements

  • Regulatory authorities, as required by law

  • Third-party service providers for operations (e.g., CRM systems, website hosts, email providers)

  • Law enforcement or government bodies when legally compelled

We do not sell or rent your personal data to any third party.

7. International Transfers

If data is transferred outside the United States or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations. 

9. Your Rights (EU & California Residents)

You may have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Withdraw consent at any time

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to data processing

  • Data portability (receive your data in a usable format)

  • File a complaint with a supervisory authority

To exercise your rights, contact us at:
📧 [Contact Email]

10. Cookies & Tracking

Our website uses cookies to improve user experience and track visitor behavior through Google Analytics. These cookies do not collect personal identifiers like names or email addresses.

You may disable cookies via your browser settings. Please note this may affect functionality.

11. Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal data from unauthorized access, disclosure, or misuse.

These include encrypted data transmission, firewalls, and secure access protocols.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, healthcare portals). We are not responsible for the privacy practices or content of those sites. We encourage users to review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. Revisions will be posted on this page with a new “Last Updated” date. Continued use of our services after changes implies acceptance.

14. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Golden Touch Wellness Home Care LLC
📍 416 N 22nd St, Allentown, PA 18104
📞 (484) 649-4038
📧 [ Email]